Cancellation policy
Last Updated: 14 September 2026
This Purchase Options Cancellation Policy applies to any subscription, recurring purchase arrangement, automatic replenishment service, membership plan, or other ongoing purchase option offered by DRIVER®, operated by Driver Retail Ltd.
This policy explains how customers may manage or cancel recurring purchases and outlines the conditions that apply to subscription-based orders.
Subscription Cancellation
Customers may cancel an active subscription or recurring purchase arrangement at any time before the next billing date.
Cancellation requests must be submitted before the next scheduled payment is successfully processed.
Once a recurring payment has been processed, the associated order is considered confirmed and enters our fulfilment process. Confirmed orders cannot be cancelled and will be subject to this policy and our Returns & Refunds Policy.
Customer Responsibility
It is the customer's responsibility to:
• Monitor upcoming billing dates.
• Ensure account information remains accurate and current.
• Cancel, pause, or amend a subscription before the next scheduled charge if they no longer wish to receive future orders.
Driver Retail Ltd is not responsible for subscription charges incurred because a customer failed to cancel before the next billing date.
Managing Purchase Options
Where available through your customer account, you may:
• Cancel a subscription.
• Pause future deliveries.
• Skip a scheduled order.
• Amend delivery frequencies.
• Update payment information.
• Update delivery details.
Changes must be made before the next billing date to take effect on the upcoming order.
Orders already processed cannot be amended.
Processed Orders
Once payment has been successfully collected and an order has entered processing, packing, or dispatch, the order cannot be cancelled.
Customers wishing to return products after delivery must do so in accordance with the current Returns & Refunds Policy.
Submission of a cancellation request after an order has been processed will not prevent fulfilment of that order.
Subscription Refunds
Payments made for recurring orders are generally non-refundable once successfully processed.
Refunds will only be provided where:
• Required under applicable UK consumer legislation.
• Goods are faulty, defective, or not as described.
• An order has been charged in error by Driver Retail Ltd.
Approved refunds will only be issued to the original payment method used for the transaction.
Failed Payments
Where a recurring payment cannot be successfully collected, Driver Retail Ltd reserves the right to:
• Retry the payment using the payment method held on file.
• Suspend future deliveries.
• Restrict access to subscription pricing or benefits.
• Cancel the subscription without notice.
• Require updated payment details before further orders are processed.
Driver Retail Ltd accepts no responsibility for any disruption to subscription services caused by failed or expired payment methods.
Price Changes
Driver Retail Ltd reserves the right to modify:
• Subscription pricing.
• Product availability.
• Delivery charges.
• Subscription benefits.
• Delivery schedules.
Any changes will apply to future billing cycles only. Continued participation in a subscription after notification of a change will constitute acceptance of the revised terms.
Promotional Offers
Subscriptions started using promotional discounts, introductory offers, or other incentives may be subject to additional terms and conditions.
Driver Retail Ltd reserves the right to withdraw promotional pricing where:
• Abuse or misuse of an offer is suspected.
• Multiple accounts are used to obtain introductory discounts.
• Fraudulent or misleading information has been supplied.
Fraud Prevention and Account Termination
Driver Retail Ltd reserves the right to suspend, restrict, or terminate any subscription, membership, or recurring purchase arrangement where we reasonably believe:
• Fraudulent activity has occurred.
• Payment information is invalid.
• Chargebacks or payment disputes have been filed unfairly.
• Promotional offers have been abused.
• The service is being used contrary to our Terms and Conditions.
Any order already processed before termination may still be fulfilled.
No Waiver of Statutory Rights
Nothing in this policy excludes or limits any rights granted to consumers under applicable UK consumer protection legislation.
Where UK consumer law provides greater protection than this policy, those statutory rights will take precedence.
Contact Information
For subscription, recurring order, or purchase option enquiries, please contact:
Driver Retail Ltd
Email: customerservice@driverpouch.com
Important Notice
By selecting a subscription, recurring purchase arrangement, or other purchase option, you authorise Driver Retail Ltd to collect future payments in accordance with the billing frequency selected at checkout until the arrangement is cancelled by either party in accordance with this policy.