Shipping policy

Last Updated: 14 September 2026

Thank you for choosing DRIVER®, a brand of Driver Retail Ltd.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

UK Delivery

Order Processing

Orders are typically prepared within the same day of order receipt after payment has been successfully received.

Please note:

  • Orders are not dispatched on weekends or UK public holidays.
  • Orders received after 12:00 PM on Fridays will usually begin processing on the next working day.
  • During busy periods, seasonal promotions, or unforeseen circumstances, dispatch times may be extended. Should a significant delay occur, we will contact you using the details provided with your order.

Delivery Options & Costs

Delivery charges are displayed during checkout before your purchase is completed.

Standard Delivery

  • Evri service
  • Flat-rate delivery charge of £2.99
  • Estimated arrival within 2-3 working days of order

Next Working Day Delivery

  • Available for orders placed before 12:00 PM, Monday to Friday
  • Flat-rate delivery charge of £5.98
  • Orders placed after the cut-off time will be processed on the next working day

Delivery timeframes are estimates provided by the carrier and cannot be guaranteed.

Delivery Address Accuracy

Customers are responsible for ensuring that all delivery information submitted at checkout is accurate and complete.

If we identify a potential issue with the address supplied, we may contact you for clarification before dispatching the order.

Where an address cannot be verified and we are unable to obtain corrected details, the order may be cancelled and refunded.

Driver Retail Ltd cannot accept responsibility for parcels lost, delayed, or misdelivered due to incorrect address information supplied by the customer.

Lost, Missing or Stolen Parcels

If tracking or delivery information shows that your parcel has been delivered but you have not received it, please contact us promptly.

You can reach our customer support team by:

Email: customersupport@driverpouch.com

We will work with the delivery carrier to investigate the matter and provide an outcome as quickly as possible.

Please allow up to 21 days for investigations involving lost or missing parcels.

International Orders

At this time, DRIVER® only ships to addresses within the United Kingdom.

We currently do not offer delivery to international destinations.

Customs, Duties and Import Charges

As DRIVER® currently ships only within the UK, customs duties and import fees do not apply.

Should international shipping become available in the future, any applicable customs charges, import duties, taxes, or related fees will remain the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping, delivery times, or an existing order, please contact us:

Driver Retail Ltd:
Email: customersupport@driverpouch.com

Driver Retail Ltd reserves the right to amend this Shipping Policy at any time. Any changes will be published on this page and become effective immediately upon publication.